Bad experience with Popular brand Leader
Submitted by parksey on Thu, 2013-05-23 16:09
G'day all,
Wanted to share a bad experience I had with a popular leader line I purchased.
short story is bought line tied knot and noticed small knicks in line . I pulled one of the knick and the line shredded.
I Emailed manufacturer and they requested the line back which cost me 12 bucks, I received 2 replacements and two lollies!!! (WTF????)
I though I would let them know I was a bit anoyed and I would have liked the 12 buck back not two lollies. They did not even supply and reply or explanation about the line, so I emailed and got to the head man. They basically shrugged me off!!!
Check out the pictures I hadnt even finished the knot when I noticed the problem!!!
____________________________________________________________________________
"I don't make much of a living, but I make a hell of a life"
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scubafish
Posts: 964
Date Joined: 15/08/12
Line
Where did you buy it ? Black magic hooooo bad joo joo.
http://img.gg/BQ91Sys
Ryan C
Posts: 1575
Date Joined: 08/07/10
leader
you did say you got (2) replacements though? thats not too bad i suppose?? cheers
crasny1
Posts: 7012
Date Joined: 16/10/08
Mate I would be happy with that response
Might just be one bad "fault". Most likely only in one part of the line. When this or something similar happens contact the manufactorer and they usually respond by helping you out. Getting 2 (and 2 lollies too boot) I would have been happy. And Black Magic is a good leader and I have never had a problem with it.
IMO you now have 2 good packs of Fluoro leader.
I have every now and then bought a beer carton and one of the cans is empty. No noticeable holes and not cracked. Took the whole carton with offending can back, the shop vontacted the distributor or manafacturer and I walked out with 2 brand new cartons (but no lollies). I was happy as with the outcome.
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
scubafish
Posts: 964
Date Joined: 15/08/12
Line
I think he's gone walkabout Ryan.
http://img.gg/BQ91Sys
BobbyG
Posts: 144
Date Joined: 23/09/11
Bad section of leader
Must have been a bad section of leader. I only use black magic mono and fluorocarbon and never had any issues with it
Assassin Landbase Fishing Club Member
flangies
Posts: 2550
Date Joined: 11/05/08
I have had the exact same
I have had the exact same thing happen with several spools of black magic fluoro.. I won't touch it
Versus
Posts: 918
Date Joined: 06/03/09
It was a bad lot, you got a 2
It was a bad lot, you got a 2 for 1 replacement... and?
Unless you specifically asked for your money back and NOT a replacement, i don't see the problem
crezz
Posts: 695
Date Joined: 12/03/12
i love black magic leader.
i love black magic leader. never had a pucked up section like that. hope your 2 new spools are all good.
parksey
Posts: 23
Date Joined: 26/04/11
Not two
Hey guys i bought two and they only replaced the two, i had and 60 lbs and 40 lbs spool and that is all i got back , oh and the lollies.
I must admit when i pulled more of the spool it got better but i wasnt gonna chance it cause we all know whats happens when you think it will be ok...
I will stick to my Varivas bit more dollars but trustworthy.
I bought it from Geraldton BCF Scubafish, I only bought it as spare for my trip to the islands, lucky the deckie didnt mind me borrowing his line.
"I don't make much of a living, but I make a hell of a life"
crasny1
Posts: 7012
Date Joined: 16/10/08
Now that its explained better
I wouldn't be happy. And as us customers never seem to complain they all think they are on a good thing.
I say that you must complain about this to tell them something aint right. Then wait for the response. Only takes an email or call.
I am sure that you will be surprised at the response (Usually) - but you have to nag them.
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
Yewiefish85
Posts: 808
Date Joined: 02/01/11
Was the $12 for the postage
Was the $12 for the postage to send the leader back?
duges66
Posts: 140
Date Joined: 07/03/12
Good heads up
Disappointing effort from the manufacturer. I think you have every right to be peeved. A professional outfit would have sent a prepaid pack to you to fwd the items to them, so you weren't out of pocket.
Then once they determined it was there lack of quality control that created the issue, would have replaced the items with on spec items, & thrown in a couple of sweeteners that weren't literally sweets. Poor form from Black Magic. Thanks for sharing your experience.
There's 3 kinds of people in this world, those who can count and those that can't.
parksey
Posts: 23
Date Joined: 26/04/11
Yep 12 bucks postage...
Never again...
"I don't make much of a living, but I make a hell of a life"
sea-kem
Posts: 15136
Date Joined: 30/11/09
It's a bloody shame as I've
It's a bloody shame as I've always liked their product. Good feedback and customer service are a priority in the industry and they are obviously lacking this. You should now let them know they are getting a whole heap of negative publicity on this forum. Piss poor response from them either way in my opinion.
Love the West!
Decella
Posts: 401
Date Joined: 01/02/09
Not a fan for rigs but never
Not a fan for rigs but never had that happen as a leader.
Alan James
Posts: 2262
Date Joined: 30/06/09
Send them a link to this post
they may not appreciate the negative comments.
If you are out of pocket they should at the very least reimburse you for you any additional costs you have incurred over and above the original purchase price.
I think I would have firstly approached BCF though.
parksey
Posts: 23
Date Joined: 26/04/11
Unfortunatley had no time...
We got back to the wharf and set for home no time to go to the BCF up there, the boy were all toey...
I was wanting to let the Manufacturer know just in case there is or was a faulty batch. If I had lost a fish due to a problem with there line I would be twice as dark on them. I only posted to let others be cautious and feedback, not to bad mouth them.
I will let sleeping dogs lye, I have learnt my lesson and I only bought it as a spare just in case...
Now I know it isn't even worthy of being a spare in my tackle box.
"I don't make much of a living, but I make a hell of a life"
Versus
Posts: 918
Date Joined: 06/03/09
Ahh, I see what you mean now.
Ahh, I see what you mean now. Yeh thats pretty poor form, a stuff around for you plus extra $12 out of pocket, and no apology/explanation etc. I bet you won't be buying their stuff ever again
Meteorite
Posts: 69
Date Joined: 30/12/10
Had a similar problem
I had a similar problem with warranty etc and had to call consumer affairs, Bcf are the ones who have to replace it not black magic because they are who you bought it from, they always try and point you at the manufacturer but they are legally required to replace it regardless of the 'store policy' or whatever other crap they feed you.
TheJettyRat
Posts: 733
Date Joined: 02/03/12
With such an obvious fault I
With such an obvious fault I would have replaced it for him straight up at the BCF where I work.
new age
Posts: 330
Date Joined: 15/03/13
I always found their
I always found their fluorocarbon to be too stiff which causes knot slips anyway
TheJettyRat
Posts: 733
Date Joined: 02/03/12
Get Jinkai leader next time.
Get Jinkai leader next time.
parksey
Posts: 23
Date Joined: 26/04/11
I have emailed BM today...
Well I have taken the time to send a follow up email to the main man of BM in New Zealand again, just waiting on a response it has been over two weeks since I last spoke to them.
I will post the response and let you all know.
Cheers for the responses.
"I don't make much of a living, but I make a hell of a life"
Jim
Posts: 1350
Date Joined: 05/05/06
Interesting to hear the
Interesting to hear the response, cause I use it and now I dont think I will. You may as well chance it with fake ebay flouro for half the price.
Bend over