Rod failure
So i've had quite the 24 hours, started with a massive high after buying a Demon blood 762xh and a 10000 saragosa for an upcoming trip to Exmouth to throw stickbaits and poppers. Loaded it up in the store with the salesman along with 4-5 others in the price bracket and it felt really nice, strong as an ox, the parabolic action something to behold. Then this morning happened! My mate come past to have a look so i grabbed it out of the bag for the first time since i got it home, handed it over and let him load it up in the exact same manner as the salesman in the store. Rod butt dug into his hip and rod tip touching the carpet and as the weight came on....crack! I couldn't believe it, my heart sank and i instantly felt sick in my stomach. I collected myself, called up the store and took it in for them to check it over.
Because it failed directly above the foregrip where the blank slides into the butt, the storeman said it makes it very hard for a warranty to be approved but took my details anyway and i left it with them.
So i'm a bit lost as to where i stand exactly and if i even have a chance of getting a replacement or repair done. The rods beautiful and would be more than happy to get a replacement but after speaking with the salesman i'm bracing for the worst and walking away at a loss.
Thanks in advance
.thumbnail.jpg "Quick night fish")
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
I've dealt with Diawa before
I've dealt with Diawa before about a rod my son snapped and admitted as much and they were brilliant to deal with. Got a new $190 rod for $90 because they no longer stocked the tip piece I needed.
At worst you'll likely get a replacement at cost if they deem it your fault.
Officially off the Pies bandwagon
big john
Posts: 8765
Date Joined: 20/07/06
BW Joondalup
Yesterday arvo? That's a bugger mate, exact same force as the previous demo?
WA based manufacturer and supplier of premium leadhead jigs, fligs, bucktail jigs, 'bulletproof' soft plastic jig heads and XOS bullet jig heads.
Jigs available online in my web store!
Naitanui_
Posts: 80
Date Joined: 31/01/12
Yeah John that's the one and
Yeah John that's the one and identical to the demo.
cruzy111
Posts: 274
Date Joined: 08/10/13
You will probably find it
You will probably find it actually snapped when you were testing it in the shop or when someone else tested it. It developed a small flaw in the graphite and you sent it over the edge at home and would probably have happened any way on the first good fiish. Good luck with proving it. I have snapped 3 saltiga rods and they have been replaced. They snapped in wierd ways though and found out later that it was faulty blanks. Worst case they should replace the top half at cost.
Shark1
Posts: 1086
Date Joined: 21/05/12
compleat angler rocko sorted
compleat angler rocko sorted me out when my demon blood snapped -bout 3 years after sale
bought a lot of gear there and will continue to do so with their service
wombat78
Posts: 171
Date Joined: 20/04/09
I had a twitch bar overhead real
from Diawa I fell over on the reef smashed the side cover took it into the shop was honest told them what happened it was 3 rd day I had it out they sent it off i thought I'd be paying for side cover and the magnet plates in it the shop called me I went in and diawa replaced the real for free didn't charge me a sent since then it's all I buy I've never had an issue
mark64
Posts: 90
Date Joined: 20/05/13
i wouldve thought
snapping it at the base would be the perfect reason for it to be replaced. the 200 and 400 t cuve jig rods were bad for snapping In different spots
mark64
chief_of_beef87
Posts: 8
Date Joined: 18/07/14
I feel your pain i bought a
I feel your pain i bought a demonblood 762mh paired with a new stella i bought for xmas first time on the boat jigging put the rod down in the holder to grab a drink rod went off with slight bend snapped below the reel whole thing went in the drink, contacted motackle about it and was told it was my fault and daiwa wouldnt warranty it as graphite rods arent meant to be placed in rod holders, hope they warranty it for you my other demonblood is amazing but definately not getting another daiwa boat rod if there not suitable for rod holders
wombat78
Posts: 171
Date Joined: 20/04/09
Far out
are you serious who dosent put there rod in a rod holder what are you ment to do with it throw it on the ground I'd be spewing
flangies
Posts: 2550
Date Joined: 11/05/08
It is always difficult for
It is always difficult for retailers as most distributors don't want to hear about it and won't honour the so called warranty even if it does look to be be a manufacturing issue or a defective product. The customer will always argue black and blue and threaten to contact ACCC or what not and its often the retailer that gets stung. My attitude is that if you give leave the customer with a sour taste in your shop then they most likely won't come back or spend as much so sometimes you take a loss and keep the customer long term. A smile costs nothing. Most guys are happy to do some sort of deal and if not, is the wholesale price of a rod worth losing a customer for?
I was once told by a well known australian brand to honour all of their broken rods always and they will back us up. He explained that people will use their rods and when they catch a good fish, they will tell their mates how great of a rod it is and word of mouth is the best advertising. Another Jap brand we stocked, never got a warranty ever and a couple of fishwrecked members on here (Abeldog?) might still have nightmares.
Madmerv
Posts: 672
Date Joined: 24/01/15
Good luck with this
One of the first expensive rods i purchased was a Penn graphite boat rod. Purchased for a week trip to the Mackerel islands. One of the first fish i caught on this rod was a 10+kg longtail tuna and the rod was simple the best bit of fishing gear i had ever handled. The second fish caught on the rod was a 500g cod that took a lure almost as big as itself when we pulled up the boat and were reeling in the lures preparing for some bottom action. The rod snapped just below the second eye as i was reelin it in.
Luckily i had a back up rod for the trip.
When i took it back to the shop they tried to get the Penn rep to honour the warranty to no avail. The shop then blew me off with no more than an offer to sell me a new one. Last time i walked into that shop and last Penn purchased by me.
Sometimes when the water is quiet, you can hear the fish laughing at you !
Naitanui_
Posts: 80
Date Joined: 31/01/12
Seems like alot of
Seems like alot of dissatisfied anglers not getting the benefit of the doubt. As bad as it is i'm glad it happened here and not out the back of the Murions.
Thats unlucky Merv, my fingers are still crossed the Daiwa rep comes to the party. Haven't heard anything yet but will keep everyone posted