Thread Pending
Submitted by Jackfrost80 on Sat, 2015-01-31 19:37
The contents of this thread have been removed pending the outcome of the Paypal dispute. More to follow
____________________________________________________________________________
Officially off the Pies bandwagon
Luke
Posts: 167
Date Joined: 02/11/09
The only thing he did wrong
The only thing he did wrong as far as i can see is not stipulate to measure the thickness before cutting, which I would have thought would have been a no brainer anyway. I recon you would struggle getting your money back off anyone once you have used what you brought. The paypal threat wasnt required either imo.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Not only did he not stipulate
Not only did he not stipulate to measure the thickness he told me to fit them. How you fit a sheet of carbonex without cutting it eludes me...
Officially off the Pies bandwagon
Luke
Posts: 167
Date Joined: 02/11/09
Did you have your old drag
Did you have your old drag washers? Could have layed them on a level surface next to your sheet of carbonex and gone from there possibly?
tassy
Posts: 372
Date Joined: 30/06/14
Just do what I do mate go to
Just do what I do mate go to PayPal to shut down payment an do it straight away. Also post to all related sites your dealing with this tool.
Personally, I would go visit the gentleman face to face... But then......
At end of day all you can do is try get your money back an spread the name round.
Five bream an counting
One tree
One fooone hand
One jetty.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Unfortunately I trusted his
Unfortunately I trusted his 'professional' advice and offer to return the item if his advice was wrong. I tried to reach an agreement that suited both parties and was met with smart arse comments and sales terms that do not appear on the website or were provided pre-sale.
In any case I've launched a Paypal dispute so we'll see how it goes.
Officially off the Pies bandwagon
dodgy
Posts: 4586
Date Joined: 01/02/10
Only problem you will find
Only problem you will find there Tassy is Andy is very well known within the tackle industry and for this customers disappointing experience there are 1000 times he has gone above and beyond. I have used him a few times and got nothing but praise for his products.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
hezzy
Posts: 1521
Date Joined: 27/11/09
this is the link below to the
this is the link below to the same bloke hey ?
http://www.downriggershop.com.au/carbontex-drag-washers.html
seems reasonably clear if you read all the info on what you need to do ,
lot of hassle for you both jackfrost for what $20 odd bucks worth of gear in dispute ?
hezzy
OFW 11
evil flourishes when good men do nothing
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Principle mate. What isn't
Principle mate. What isn't perfectly clear is what size sheet I need or how to ascertain that information so i relied on his advice and bought the reccomended sheet based on his customer service assurances
Officially off the Pies bandwagon
barneyboy
Posts: 1392
Date Joined: 08/01/09
he did say 80% sure
and to measure them first. The old saying, "measure twice, cut once' comes to mind. Dunno why you have to slag them on a forum either. Most companys are approachable and will do what they can to help. There is the exception though..Threatening people usually dosen't go down to well either and won't get you anywhere.
FEEEISH ONNN!!!
Fish or Die
Posts: 123
Date Joined: 12/04/10
Have to agree with Luke
Have to agree with Luke should have layed them flat next to each other and I cant see why he had to hold your hand on how to fit them either. It sounds like you have researched that cabontex was the product for you but failed to research how to fit them. It will be easier to get a tackle shop to do it for you next time
Get Air Services
Air conditioning repairs maintenance and replacement
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Your eye can tell a 0.2mm
Your eye can tell a 0.2mm difference between felt and carbon side by side?
Officially off the Pies bandwagon
scottnofish
Posts: 1621
Date Joined: 28/08/07
i could tell the difference
No problems when i done mine .i just bought a sheet of both and they fitted fine .i didn't find the need to bitch like a little girl afterwards either
tassy
Posts: 372
Date Joined: 30/06/14
Well in fairness I don't
Well in fairness I don't know the inderviduals concerned. But I learned long ago to never let someone rip me off if I can do something about it. Lol sadly I am starting to get a bit old to drag people over counter for screwing e over. :(
Heh
Five bream an counting
One tree
One fooone hand
One jetty.
opsrey
Posts: 1200
Date Joined: 05/10/07
Thanks for the heads up.
There are plenty of good groups from which to deal with when changing drag washers.
I know one group I shall steer clear of.
Thanks for the heads up.
Fish or Die
Posts: 123
Date Joined: 12/04/10
Yeah I have good eye sight
Yeah I have good eye sight .2 mm about the thick ness of a piece of paper. At the end of the day I cant see why you tried but obviously failed to drag this guys name through the mud for a minor problem which would not be a problem if you didn't use it. Perhaps you could use the rest of your sheet on a different reel and get a sheet of the .5 mm stuff from another company if you can find one
Get Air Services
Air conditioning repairs maintenance and replacement
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
I only have 1000 and a 2500
I only have 1000 and a 2500 reels worth upgrading and would rather spend the money I'd have to use to buy another sheet on my children
Officially off the Pies bandwagon
grantarctic1
Posts: 2546
Date Joined: 03/03/11
Buying gear
Buying gear from Andrew, and from his website has only ever been a pleasure for me. There are only a few online stores i buy from because I like to support the the local guys, I always get great advice too . The Downriger shop has only ever supplied me great products for a great price with great service.
I have no affiliation with the Downrigger shop and am only saying my experience with Andrew has always been positive.
Cheers Grant ...
kirky79
Posts: 1356
Date Joined: 13/01/12
+1 All good dealings so
+1
All good dealings so far.
Cruise Control
Posts: 973
Date Joined: 03/11/10
I have to agree, I have had
I have to agree, I have had nothing but excellent service from Andrew. I purchased one of his rods second hand (from this site) and hooked up an electric reel. After a tussle with a shark I had line cuts in the grip. After speaking with Andrew he offered to replace the second hand rod with a heavier new rod. Not necessary I said, I'll have a new guide bound on which cost me $40. I let Andrew know that this solved the problem and he thanked me for letting him know and said they would incorporate the change into their rods. He then sent me $40 worth of lures for the trouble that I had been to.
IMO you don't get after sales service like that anywhere.
cheers
Gman66
Posts: 55
Date Joined: 15/02/12
?
?
Acceptance is the key
dodgy
Posts: 4586
Date Joined: 01/02/10
Like many others have said.
Like many others have said. Never had anything but excellent service from Andy. Always gone far above and beyond.
Does some excellent work for rec fishers in general too.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
His customer service was
His customer service was brilliant... until there was an issue
Officially off the Pies bandwagon
Pembo
Posts: 67
Date Joined: 16/12/11
rubbish
Personally I think this thread is really conflicted. You are trying to rubbish Andrew for poor customer service, however all I can see is a vendor (Andrew) that has politely and professionally dealt with an unreasonable customer.
dumper
Posts: 1027
Date Joined: 03/04/08
Colt_Striker
Posts: 624
Date Joined: 26/07/09
Spot on Pembo I see exactly
Spot on Pembo I see exactly the same thing.
D_d_001
Posts: 1522
Date Joined: 09/03/13
on a (sort of) different
on a (sort of) different note.
one of the reasons Andrew may not have heard of the reels you ask about is that they are very small reels and he doesn't deal with these (on the carbontex upgrade side of things)
IMO "upgrading" to carbontex is actually a downgrade in the tiny reels.
generally on low drag settings felt will be much smoother than carbontex. it's only with the bigger reels that are generating large amounts of heat in the high drag settings that the carbontex works.....is why even small stellas come standard with felt.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
So what you are saying is
So what you are saying is that he knew this about his product and charged me without providing advice to the contrary?
Officially off the Pies bandwagon
D_d_001
Posts: 1522
Date Joined: 09/03/13
no. I didn't say that. What
no. I didn't say that.
What I did say was that... in my opinion... small finesse reels are better with felt drag systems.
I'm not trying to stir things up here. I just thought that maybe my comment may help with someone's decision making in the future with drag upgrades etc.
Fish or Die
Posts: 123
Date Joined: 12/04/10
Agree with Pembo and d_d_001
Get Air Services
Air conditioning repairs maintenance and replacement
psion
Posts: 424
Date Joined: 15/05/12
Ditto
had nothing but good service from Andrew.
I bought carbontex sheeting from him, and phone him before I fitted it.
cheers
Gman66
Posts: 55
Date Joined: 15/02/12
New Customer
Thanks all for contributing to this thread,
After reading all the comments I had a look at the site and liked what I saw. I emailed them and let them know they have a new customer as I'm likely to buy from them in the future. I always support those prepared to go the extra mile to help out, their site is also really informative with a few nifty products and excellent presentations on how to use them.
Go figure eh, I love how the world works in different ways for each of us as individuals.
G
Acceptance is the key
z00m
Posts: 1086
Date Joined: 10/05/14
If $20 makes a difference to
If $20 makes a difference to what you spend on your kids then I suggest doing away with the rods and reels and go with the hand lines or maybe some line rolled up on a stick.
It takes all sorts but good to see Andrew's customers showing the real sentiment of how he conducts his business.
Based on the email chain you provided, Paypal will not give you a refund.
JohnF
Posts: 2839
Date Joined: 07/07/10
I was not sure when I got
I was not sure when I got mine so got both sheet thickness's. The guy was a pleasure to deal with and I got exactly what I ordered, two carbontex sheets of different thickness. The rest was my problem.
If you "do it yourself" you need to take a bit of responsibility on yourself. Otherwise, pay several times the price and get a shop to size and install for you and then, sure, complain if it's not right.
Boston Whaler 235 Conquest......getting the flogging it was built for.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Yeah which is why I
Yeah which is why I attempted to reach a comprimise of him sending me off-cuts of the thinner sheet to see if that worked. Would have costed both of us nothing and hopefully solved the issue but instead he wanted to be a smart arse.
Officially off the Pies bandwagon
uncle
Posts: 9507
Date Joined: 10/02/07
that about says it all John
thumbs up
all aggressive fish love bigjohnsjigs
tassy
Posts: 372
Date Joined: 30/06/14
There's an old saying, no
There's an old saying, no smoke without fire. I will certainly never use this place. Simply because if there wa an issue, an told me to suck eggs, so to speak... It wouldn't end well. But then I am lucky living in Perth it's easy to jump in car an go to any place I need.
Five bream an counting
One tree
One fooone hand
One jetty.
grantarctic1
Posts: 2546
Date Joined: 03/03/11
And here
And here is why name and shame on a public forum can hurt small bussines. If you actually read the whole post you would note Shane was politely told to go ahead and take the issue up with paypal.
Reading the above emails i don't even see what the problem is, everything seems clearly spelt out and the product has been used and in my oppinion not returnable. A simple phone call could have sorted the problem i'm sure.
No doubt Andrew is aware or this post and i hope he reads all the positive comments made by all members, with exception of the threads creator.
All this over $21.50 . Dam maby we should just take up a collection for Shane, with condition he removes this thread and gets on with life.
Auslobster
Posts: 1901
Date Joined: 03/05/08
Never heard of this downrigger mob...
...but based on what I've seen on this thread, I'll be giving them a go next time I do my washers! Thanks for calling them to my attention, JackFrost!
And tassy, when and where, exactly, was our bloke told to "suck eggs"?
tassy
Posts: 372
Date Joined: 30/06/14
Eh that's how I read it
Eh that's how I read it mate, he told the guy basically, if you don't like it try an change it. Now as I said before, to me that's unprofessional. At no time did I see this guy threaten anything, he just said he wants a friendly resolution. The shop guy flatly refused to do that.
Five bream an counting
One tree
One fooone hand
One jetty.
robert1979
Posts: 224
Date Joined: 13/05/12
I have also made several
I have also made several purchases from Andrew and the service has been, without exception, excellent. I think this has been a bit blown out of proportion for the sake of 20 bucks.
Gman66
Posts: 55
Date Joined: 15/02/12
You can't cheat an honest man
You can't cheat an honest man
PS, did you get the free grease mate?, I didn't read that bit
Acceptance is the key
Starbug
Posts: 563
Date Joined: 27/08/09
Nowhere does the vendor state
Nowhere does the vendor state that the Carbon sheet will fit. They stated that they are unsure if it will fit.
If you then purchase a size specified by you, it is your responsibility. Cutting it up renders it un returnable.
If you had measured it and not cut it up you may have been able to return it.
If you have and questions regarding this give consumer affairs a call.
By the way bleating about this in a public forum has left you wide open to a libel suit if the vendor so chooses.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Haha thanks Judge Judy
Haha thanks Judge Judy
Officially off the Pies bandwagon
rocklobster
Posts: 363
Date Joined: 27/12/09
lol where's the popcorn?!
lol where's the popcorn?! jackfrost80 take accountability for your actions and stop blaming others for your lack of thought. When you received the carbontex sheet you should've ( like most people ) thought ahead and compared the thickness of your original drag washers to the carbontex BEFORE cutting them out and not assume they would work. There's an old saying, ' assumption is the mother of all f__k ups '
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Hah
Hah
Officially off the Pies bandwagon
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Yeah I did and offered a
Yeah I did and offered a compromise that would have left either of us out of pocket yet he decided to be a dick.
Officially off the Pies bandwagon
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
No wonder customer service in
No wonder customer service in Perth is so shit with pussys that accept such shit service
Officially off the Pies bandwagon
Pembo
Posts: 67
Date Joined: 16/12/11
give up
90% of the forum has called you unreasonable...eat humble pie...and think before you try and rubbish someone!
If you dont like his service dont use his services, but dont humiliate youself by trying to present a non-sensical arguement.
For the record, never used Andrew's services but i hate to see an honest retailers service being rubbished for no reason.
Subaquatic
Posts: 514
Date Joined: 23/04/11
Thats one way of bolstering
Thats one way of bolstering support for your cause!
Thanks!
rocklobster
Posts: 363
Date Joined: 27/12/09
So you think asking Andrew
So you think asking Andrew to send you free carbontex cutoffs because you fucked up a compromise? Keep smoking that crack pipe dude. How does your fuckup and Andrew's eventual response of disputing through paypal after you threatening him compare to retail customer service in Perth?
timboon
Posts: 2961
Date Joined: 14/11/10
Is Tassy Jackfrost after a
Is Tassy Jackfrost after a few beers....
Gosh Tassy, can see you having a little tanty pretty easily...
Starbug
Posts: 563
Date Joined: 27/08/09
You cocked up, no one to
You cocked up, no one to blame but yourself. Suck it up princess.
Adam Gallash
Posts: 15655
Date Joined: 29/11/05
Andrew
Dealt with Andrew a bit, never had any dramas and has been good service.
Site Admin - Just ask if you need assistance
Mike74
Posts: 55
Date Joined: 16/03/09
Vernier Guage
Use a Vernier Gauge next time you size your washers. If you check the "how to" on the website you'll see one being used.
Like many others on this forum I've dealt with Andrew for years, replaced washers on all my reels, never had a problem and have always received thanks for patronage.
Sounds like you forgot to measure the thickness when sizing your washers. Stuff like this happens when you try things out for the first time, just take it on the chin as a learning experience and move on. I'm not sure how you price your personal time but for $20 I don't think it's worth it.
Contrary to what you may currently think, Andrew is a good guy who tries to make things available to anglers at the lowest cost possible.
Evolution 552X Platinum
bradz
Posts: 693
Date Joined: 29/10/07
Hmm
Taking responsibility for ones own actions....not a strong point I see.
You made a mistake. You could use it a as learning experience, but unfortunately in this day and age someone must always be to "blame". I'd hate to see how would you react when something really bad happens to you?
I did then the best that I knew how. When I knew better, I did better.
tassy
Posts: 372
Date Joined: 30/06/14
I don't have rants mate, as
I don't have rants mate, as you call it. An no I am not jack frost. But I do have backbone to agree with him in what he tried to sort out. It a bit of a shame this forum has attacked jack for stating his mind an showing proof of his issue. But then forums are like that I guess.
Pas for jack, mate stick to your opinions an decisions. My old man taught me as a kid that you should always stand your ground in what you say.
Anyways enough drama fr me I'm here for fishing not schoolyard name calling.
Five bream an counting
One tree
One fooone hand
One jetty.
timboon
Posts: 2961
Date Joined: 14/11/10
Tassy you see when one flex's
Tassy you see when one flex's his muscles like you did it just makes you sound like a dick...
Perhaps what you would do isn't what most of us would do but hey your right if you want to voice it here then be prepared for flack...
"Personally, I would go visit the gentleman face to face... But then......
At end of day all you can do is try get your money back an spread the name round."
The majority here have made their minds up what sort of fella this Andrew is through their own experiences, its a spineless act done by cowards to use the internet as a tool to de-face guys trying to earn a living through an experience that they see as being of poor standard when really its pissing in the wind...
Pull your heads in...
bradz
Posts: 693
Date Joined: 29/10/07
Tassy
Tassy, you said "My old man taught me as a kid that you should always stand your ground in what you say" which may sound very noble, but if what you are saying is wrong or foolish then the noble thing is to recognise it and back down. That takes far greater strength of character.
I did then the best that I knew how. When I knew better, I did better.
tassy
Posts: 372
Date Joined: 30/06/14
I agree with you totally.
I agree with you totally. And as for flexing musles, tats silly. It's more to do with being sick of being ripped off. Most shops that do rip customers ff in some way, gamble on people not coming back to argue the point. I lost a lot of money over years, so while I understand it sounds like I might be a dick. You would be wrong. I just don't believe in backing down.
But at end of the day such actions are by an large not needed.
This Andrew guy I dot know from Adam..so whether he is or isn't an honest person is I guess open to personal experiance.
If this makes me sound like a dick, I apologise but it is what it is :)
Edit
I just read what I wrote, sadly I'm not good at describing what I mean. Believe it or not I'm actually a nice guy....:)
Five bream an counting
One tree
One fooone hand
One jetty.
timboon
Posts: 2961
Date Joined: 14/11/10
Now your no longer a dick,
Now your no longer a dick, fair comments....
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Good to see Paypal is out
Good to see Paypal is out there looking out for customers who get offered bad advice and then have to deal with smart arse responces when they try to reach an amicable agreement to rectify the problem
Officially off the Pies bandwagon
dano83
Posts: 790
Date Joined: 25/05/12
Hey jack no need to post a
Hey jack no need to post a smart arse comment about a dispute between you and the guy. if you get what ya after good on ya,
no need to be a douche about it. Makes you look bad
Pembo
Posts: 67
Date Joined: 16/12/11
Returning the Carbonex
Since you got your money back from pay pal, one would assume you will be returning carbonex sheet to Andrew?...or let me guess...only if Andrew pays for the postage!
http://fishwrecked.com/forum/sale-1mm-carbonex-sheet
tassy
Posts: 372
Date Joined: 30/06/14
You guys should remember
You guys should remember that everyone's experiances are different. Just because you feel this Andrew guy is ok doesn't mean jack has too. His experience is obviously very diff to yours. Slagging him Off for it is kinda rude. I'd be pissed too if I felt ripped off or told to bugger off to.
End of the day it's done an over. Jack got a resalution he is happy with, an I doubt this Andrew guy is going to notice by the fan base he seems to have.
Five bream an counting
One tree
One fooone hand
One jetty.